FAQ
Frequently asked questions
Short answers to the things people ask us most. If your question is not here, write to us from the /contact page.
Pricing and billing
How does pricing work?
A flat monthly fee per workspace, not per seat. Every plan includes the AI assistant, live funding feeds and EU regulatory tracking; the differences between plans are in chat quota, included modules and source coverage. The full breakdown is on the /pricing page.
How long is the free trial?
Fourteen days, no credit card. You can stay on the trial workspace as long as it is useful, and only pick a plan when you are ready.
What happens after the trial?
You keep your data and your saved filters. If you do not pick a plan the workspace goes read-only after 30 days; nothing is deleted for 90 days, and you can re-activate any time by signing in.
Can I change plan or cancel?
Yes to both. Upgrades take effect immediately and are pro-rated; downgrades take effect at the next billing cycle. Cancellation is a single click from the workspace settings page — no support ticket, no retention call.
Data and compliance
Where is my data stored?
In the European Union, in EU-owned data centres. We do not run cross-region replication outside the EU, and our model providers are chosen to keep processing inside the EU where it is possible.
Are you GDPR-compliant? Do you have a DPA?
We process data under GDPR Art. 6(1)(b) (contract) and Art. 6(1)(f) (legitimate interest) for security and abuse prevention. A signed Data Processing Agreement is available on request — see the /privacy page or email privacy@dashboard.sergiofpedro.com.
What sources do you cover?
Open funding portals (Portugal 2030, PRR, Horizon Europe, Eureka, EIC, national portals), EU regulatory feeds (TED, EUR-Lex, ESMA, EBA, national regulators), and market signal sources (Crunchbase, Dealroom, OpenAlex, GDELT, RSS feeds per your sector). The full list is in the workspace settings.
Which languages are supported?
The interface is English today. The product handles multilingual sources internally — funding calls in Portuguese, Spanish, French and German are translated to English for the user, with the original attached for audit. UI localisation is on the roadmap.
Support
What is the support response time?
We aim to answer support email within one business day (Lisbon time, Mon–Fri). Critical issues — workspace outage, billing failure, data export — are picked up the same day, including weekends. There is no extra "priority support" tier; every customer is a priority customer.